Below are the questions our Murfreesboro homeowners and commercial clients ask most often before booking. If you don’t see your situation covered, call (629) 249-7130 for a free quote, or visit our contact page to send square footage and photos.
Trust and Insurance
Are the crews insured? What about bonding?
Yes. Every cleaning crew we connect homeowners and businesses with carries general liability coverage. Commercial clients can request a Certificate of Insurance naming the property additionally insured before the first visit, we issue these the same day. Standard limits are $1M per occurrence and $2M aggregate, with the option to match higher requirements when a lease or property manager calls for it. Bonded crews are available for accounts that need fidelity coverage for theft or damage by crew members, we run bonded teams on most medical, dental, and high-end commercial accounts as a default. For homeowners with high-value contents, we can arrange bonded crews on residential accounts on request.
Do you do background checks on the people coming into my home?
Yes. Every crew member we connect homeowners with passes a background check before being assigned to residential accounts. Background screening covers criminal history at the county, state, and federal level, plus prior employment verification. For high-net-worth homes around the Stones River corridor, Three Rivers, and the Salem Pike area, we can also arrange enhanced screening (reference checks, drug testing, and motor vehicle record review), most of those clients ask for it as standard, and it’s built into the intake walkthrough conversation.
What happens if something gets damaged during a cleaning?
Damage is rare but it happens, a vacuum nicks a baseboard, a piece of glass breaks during dusting, a cleaner mistakes one product for another on a stone counter. When it happens, the crew lead reports it to us immediately, we tell you the same day, and we coordinate the fix through the crew’s general liability insurance. Most small issues (a nicked baseboard, a chipped picture frame) are handled directly without filing a claim. Anything material, damage to flooring, fixtures, or significant property, runs through the policy. We document the home with photos before recurring service starts so there is no ambiguity about what was already there.
Scheduling
How quickly can you get a crew out for a one-time clean?
For one-time deep cleans, move-out cleans, and Airbnb turnovers, we can usually book within three to seven days. The exception is the MTSU move-out crunch every May and August around Greenland Drive and Middle Tennessee Boulevard, during those two weeks our calendar tightens and we recommend booking three to four weeks ahead if you have a hard landlord or closing-day deadline. For post-construction punch-out cleans we work with builders and homeowners to schedule around the final inspection date so the home is photo-ready on closing day.
Do I get the same crew every visit on a recurring plan?
Yes, that’s the point. We assign a one- or two-person crew to your account on the recurring plan and that team is who shows up on every visit. Same people, same checklist, same protocols. They learn your home, which closet has the vacuum, that the dog needs to stay in the back bedroom, that the kitchen wood floors get the dry mop, not the wet one. Crew rotation is the single biggest reason recurring cleaning fails at most companies, and we solve it by keeping pairs together. The only time the assigned crew changes is for vacation, illness, or staffing, and we tell you ahead of any swap.
What happens if my regular crew is sick or on vacation?
We tell you ahead of time and you have two choices: skip the visit and pick up next week (recurring clients can do this without losing their standing slot), or take a substitute crew on that visit. The substitute team gets the same checklist, the same access notes, and the same product preferences your regular crew has been running, so the visit looks the same as a standard one. We don’t show up with someone you’ve never met without telling you in advance, that’s a non-negotiable on our end. Most recurring clients pick the skip option and absorb one missed visit a quarter.
Products and Pets
What products do you use? Are they pet-safe?
We carry both standard cleaning products and a green-cert pet-safe line, and you pick which you want during the intake walkthrough. The eco line covers floor cleaner, all-purpose surface cleaner, glass cleaner, and bathroom cleaner, all rated for use around pets and small children. The standard line uses commercial-grade products for situations where the green line doesn’t cut through (heavy soap scum, stubborn grease, post-construction residue). Most Murfreesboro households mix both, eco for everyday recurring work, standard for the once-a-month deep work. Pet-safe is the default for households with multiple dogs or cats unless you specifically ask otherwise.
Do I need to lock up my pets when the cleaning crew comes?
Not necessarily, we ask about pets on the walkthrough and accommodate. Friendly dogs and cats can stay in the home; the crew just notes which animals belong where so nothing accidentally goes outside. For dogs that bark or get anxious around new people, we usually ask the homeowner to crate or close them in a back bedroom during the visit, both for the dog’s comfort and the crew’s pace. Cats that hide are fine and typically don’t notice the visit. We can also work the visit around your dog walker or doggy-daycare schedule for households where that matters.
Access and Logistics
Do I need to be home during the cleaning?
No. Most of our recurring clients are at work during their standing visit. We use a key, lockbox code, garage code, or smart-lock entry, whatever you set up at the walkthrough. Alarm codes are confirmed before the first visit and the crew arms the system on the way out. For homes in the historic Square district where parking can be tight, we coordinate driveway access with the homeowner ahead of time. For high-value homes, many clients prefer to be home for the first two or three visits before transitioning to lockbox access, which is a totally normal way to start.
How do I pay? Do recurring plans require a contract?
Recurring residential plans run on card on file with itemized receipts after each visit. Commercial accounts run on net-15 or net-30 invoicing. One-time deep cleans, move-outs, and post-construction cleans can pay by card after completion or by invoice. Recurring residential plans don’t require a long-term contract, you can cancel or pause with two weeks’ notice, no questions asked. Commercial recurring janitorial contracts run 12 months as a standard, with a 30-day mutual termination clause built in. We don’t lock anyone in on residential service.
Service Area
What towns and ZIP codes do you serve?
We cover all of Murfreesboro and Rutherford County. That includes Smyrna, La Vergne, Blackman, Walterhill, Lascassas, Eagleville, Christiana, Rockvale, Almaville, Milton, and Readyville, plus all Murfreesboro ZIP codes (37127, 37128, 37129, 37130, 37132). For neighborhoods on the Davidson or Wilson County line, call us, we cover most of those too.
Still have a question?
Call (629) 249-7130 for a free quote, or send square footage and photos to our contact page for a written estimate within the hour during business hours. We are answering Monday through Saturday from 7 AM to 7 PM. For service detail, see our residential and commercial pillar pages, and for pricing ranges see our cleaning cost page.